Welcome to Mercy's Mobile Guitar Shop!

Based in Raleigh, NC

Playability Testing

Every instrument that comes through our shop gets thoroughly tested for playability before, during, and after service

Checking Neck Relief

It's important for necks to be checked for straightness, otherwise you may experience issues such as high action (strings are too high) or fret buzzing

Checking Pickup Height

Pickups should be an appropriate distance from the strings, otherwise your guitar may sound too quiet or too distorted

Your Expert Guitar Care, Delivered to Your Door in Wake County, NC.

Tired of driving across town, finding parking, and being without your favorite instrument for weeks just for a basic setup? At Mercy's Mobile Guitar Shop, we believe professional guitar care should be convenient, fast, and friendly.

We were founded on a simple principle: meeting you where you are. We cut down on downtime and eliminate the hassle of traffic so you can spend less time waiting and more time playing and performing at your absolute best.

Why Choose Mercy Guitars?

Unmatched Convenience: For all setup work, we offer complimentary pickup and drop-off service anywhere in Wake County, NC. For restrings, we perform the service on-site right in your home, studio, or rehearsal space!
Minimal Downtime: We specialize in fast, high-quality service. Restrings are done in minutes, and our standard setup service is usually completed and returned to you within 1-3 business days. We even offer on-site setups when possible!
Quality Service with a Smile: Your satisfaction is our priority. We approach every interaction and every instrument with a focus on personable, detailed care and ensure every setup is tailored precisely to your playing style and preferences.
Focus on Performance: Whether you're a professional gigging musician or a weekend enthusiast, we are here to maximize the playability of your electric guitar, acoustic, or bass.

Let Mercy's Mobile Guitar Shop take the hassle out of maintaining your instrument. Get ready to play better than ever!

Frequently Asked Questions

What services do you currently offer?

We specialize in setup work for electric guitars
We offer restringing services for all types of guitars, including electric guitars, electric basses, and acoustic guitars. We do not currently offer services for nylon-string instruments

Services:

Standard Setup (Pickup/Drop-off): For most setups, or if extensive time is required, we offer complimentary pickup and drop-off. We perform the setup work off-site and return your guitar within 1-3 business days.
On-Site/Express Setup (When Available): If time allows in both of our schedules and the guitar doesn't present severe issues (e.g., heavily seized truss rod, major neck adjustment, etc.), we can perform the basic setup right at your location. Please request this option when booking.
Restrings: Restrings are always performed on-site! We will travel to your location within Wake County and perform the service right there.

What is included in a "basic setup"?

Our basic setup for electric guitars typically include the following to keep your instrument in tip-top shape!

Truss rod adjustment (neck relief)
Setting action (how high the strings are off the fretboard)
Setting intonation (how in-tune the instrument is across the fretboard)
Pickup height adjustment
A basic fret polish
Cleaning and conditioning the fretboard and body
Tighten, clean, and polish hardware
A new set of strings (added at-cost)

Setups are generally recommended every 6 to 12 months.

How long do your services usually take?

Service times are entirely dependent on the instrument, but our typical times are:

Standard setups (Pick-Up/Drop-Off): 1 to 3 business days
On-Site Setups: 45 to 90 minutes
Restrings: 15 to 30 minutes

Do you offer services like fret leveling, electronic repair, or major repairs?

Currently, we do not offer services such as fret leveling/crowning, stripped truss rod repair, electronic repair, body work, or major structural repairs. As our shop expands, we hope to provide these services in the future. Be sure to check out our social media outlets for updates regarding service offerings!

Do I need to provide my own strings?

That's entirely up to you! You may provide your own preferred set of strings, or we can provide a standard set for an additional charge. Please let us know your string and tuning preferences when booking the service, especially for an extended-range instrument (e.g., 7-string guitars, 5-string basses, etc.).

Where do you travel for service?

We offer complimentary pickup and drop-off services for all setup work anywhere within Wake County, North Carolina.

How do I book a service?

You have a few options: (1) the Booking page on our website, (2) by emailing contact@mercyguitars.com, or (3) by calling or texting our shop at (984)-382-4979 with all details included regarding the type of service you're requesting.

What information do you need from me?

For us to deliver the quickest and best service possible, please include the following when reaching out:

Instrument and Condition
- Guitar model and brand (e.g., Fender Stratocaster, Taylor GS Mini, etc.)
- Instrument Type (electric/acoustic guitar/bass)
- Desired action/feel (for setups)
- Type of bridge/tremolo
- Number of strings (standard 6-string, 7-string, 8-string, 4-string bass, 5-string bass, etc.)
- Any concerns regarding the playability or condition of the instrument
- If the instrument has been serviced before, what work was done
Service Type (restring or setup)
Service Address (MUST be in Wake County, NC)
Access/Parking Instructions
Best Contact Method (phone/text or email)

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